10-04-2017 01:31 PM
10/04/17: I have been using my NS-24D510NA17 TV for months. Moved it to my RV with no issues. Moved back home and cannot get the Insignia Intro Splash Screen to go away. I am connected to DirectTV via HDMI. I have disconneted. No change. I have reset to factory defaults. No change.. I have found nothing in this forum or on the Internet to help resolve the issue. I have downloaded the latest firmware, It helped nothing. I have sent an email to customer support. No response.
Solved! Go to Solution.
10-05-2017 07:21 AM
Welcome to Community@Insignia!
It sounds like your TV is in Store Display Mode. To set your TV to Home Use Mode do this:
You can find more information in your TV User Guide beginning on page 32.
10-05-2017 10:20 AM
Thank you for responding. I have reset that multiple times with no change. I have set it to Store mode, turned off the TV, and turned it back on. Then turned it on to Home mode, trued off the TV, and turned it bak on with no change. I have unplugged the TV, leet it rest, plugged it back in. and then turned the TV back on. No change. I have downloaded the user guide and followed every set up step I can find to follow. When I turn on the TV it shows the DTS Sound and the Insignia Logo surrounded by this MS PowerPoint template looking thing. About a 3" banner across the top this is semi-opaque. Down the left side is black with some desilgns showing The TV moves into display mode retaining the template but showing the program through the opaque banner.
10-05-2017 01:11 PM
In addition to the previous attempts made to resolve the issue I updated the firmware to latest available on the Insignia site. I then repeated all of the previous attempts multiple times. No change.
10-07-2017 01:59 PM
Thank you for sharing the additional details. It sounds like you have been very thorough with your troubleshooting indeed.
Given what you've described, it is likely your TV will require service. Your local Geek Squad should be able to assist you with arranging repairs. You can schedule an appointment by visiting We're Here to Help and selecting "Make a Reservation" under "Getting Help is Easy."
10-07-2017 07:21 PM