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Regular Contributor
92notch
Posts: 98
Registered: 01-08-2010

Re: tv turns off when i play xbox

John thanks and please keep us posted. thanks

Contributor
lilwright2520
Posts: 12
Registered: 02-07-2010

Re: TV turns off when I play xbox

THank you John that's the Insignia & BBY support I Know from a 5yr employee :smileyhappy:
Visitor
iowagamer
Posts: 2
Registered: 02-10-2010

Re: tv turns off when i play xbox

this solution really bothers me as the only reason for 120hz refresh rate over 60hz is for 24fps does not have to be 3.2 coverted and also so that "fast action" aka gaming does not have as much "jitter" and looks smooth.  So this being said is shutting off DCM really a solution or did everyone just pay the extra few hundred bucks for a 60hz tv with a fancy 120hz label??
Contributor
green
Posts: 10
Registered: 02-10-2010

Re: tv turns off when i play xbox

Hi John,

 

I have 3 weeks left from the 30 days allowed by Best Buy to return the TV. Can you give an approximate estimate when the fix will be released and how can we apply it to the tv?

 

If won't be a fix in the next 2 weeks, the TV goes back to Best Buy

 

Thanks 

Regular Contributor
92notch
Posts: 98
Registered: 01-08-2010

Re: tv turns off when i play xbox

shutting off DCM did not help with the tv turning off while gaming or for anything hooked up to component for that matter so that is not the fix.

 

I just hope they come up with the fix soon because i am coming close to the 30days as well.

Insignia Support
John-INSG
Posts: 3,672
Registered: 03-20-2009

Re: tv turns off when i play xbox

Hello green,

Welcome to Community@Insignia™!

Unfortunately I was given no information about a timeframe (I did ask) and can provide no estimate therefore.

Regards,
John
Insignia™ Support
Contributor
lilwright2520
Posts: 12
Registered: 02-07-2010

Re: tv turns off when i play xbox

So we should just keep returning are tv every 29 days till its fix ? 
Newbie
jupiterhollowed
Posts: 1
Registered: 02-12-2010

Re: tv turns off when i play xbox

Another customer here, and equally frustrated with the insignia squad here...while it is appreciated to have somebody on the threads from the company, having no foreseeable solution, along with no forewarning, is a hallmark of a failing and incompetent company. I love the tv, and if it werent for this (to me) not so minor problem i would still be on my television honeymoon. Unless a solution is proposed very soon, i will be returning my otherwise great tv and making sure to alert everyone who would dream of getting an insignia of the foolishness of their endeavor.

 Thank you for your time,

    Eric

Visitor
lannyalot
Posts: 8
Registered: 01-01-2010

Re: L42Q120-10A 42" TV shuts off at random times

I agree.  If this problem is as widespread as it appears from this thread, I'd better not get any grief from BB when I return my (2nd) tv!  Also; if Insignia doesn't have any timetable for the 'fix', BB had better not try to say they have no responsibility after the 30-day period.  If we all (everyone with a shut-off problem) were to start spreading negative word-of-mouth advertising, they wouldn't be able to give these things away.  I don't sound frustrated do I?  My set turned off 4 times yesterday watching the Olympics.

 

Regular Contributor
92notch
Posts: 98
Registered: 01-08-2010

Re: L42Q120-10A 42" TV shuts off at random times

Well if it is not fixed in a timely fashion post a review on the best buy web site and include this problem. That is what I and many others on this board will do.

 

I have Faith though that the Insignia Team will take care of this (i hope). So Insignia team just keep us posted on what you find and hopefully fix!

 

thanks