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Newbie
Posts: 1
Registered: ‎08-27-2010

Lost screws for base mount to insingnia model nsl322q10a.

I recently was moving up to college and while i was packing my insignia nsl322q10a up i forgot to pack the screws.  Does anyone know the size of screw needed?  Any help would be much appreciated.

Insignia Product Specialist
Posts: 1,365
Registered: ‎04-07-2009

Re: Lost screws for base mount to insignia model nsl322q10a.

Hello Kinkajou42,

Welcome to Community@Insignia™!

This TV needs M4 Screws, 12mm and 16mm long (top 2 and bottom 2).

 

 

If it was useful, and you liked it, Kudo it!

Thank you,
Gonza
Insignia™ Support Team

Contributor
Posts: 10
Registered: ‎09-29-2015

Re: Lost screws for base mount to insignia model nsl322q10a.

I believe you are mistaken. All the screws that connect the stand to the base are the same length.

Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: Lost screws for base mount to insignia model nsl322q10a.

Hello criteanu,

Welcome to Community@ Insignia™!

I did double check those sizes and they are correct. 

Regards,
Ryan
Insignia™ Support

Contributor
Posts: 10
Registered: ‎09-29-2015

Re: Lost screws for base mount to insingnia model nsl322q10a.

Ryan,

I have been limited to using my wall-mount for a few years now. Can you check somewhere else on the screws? They're not M4. I have M4 screws that I bought from the hardware store of the sizes you recommended and they never worked. They won't even thread. I'm certain that the screws that I lost that came with the unit were all interchangeable (e.g. the same length). I assembled and disassembled the TV many times over the years before I lost the screws. I just moved to a new apartment and wall-mount is not an option. Help me!
Contributor
Posts: 10
Registered: ‎09-29-2015

Re: Lost screws for base mount to insignia model nsl322q10a.

I have an unusable TV sitting in the corner. Thanks a lot for all the help. Watch me never buy another insignia product again and recommend against anyone I know (shoot even strangers) not to buy insignia products. This is ridiculous. You've had plenty of time to make this right. 

 

The sizes are NOT correct Ryan. I got the sizes you recommended from the hardware store, and they DO NOT work. I told you that so long ago, and you just left me hanging. Thanks for nothing. 

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Contributor
Posts: 10
Registered: ‎09-29-2015

Re: Lost screws for base mount to insignia model nsl322q10a.

The M4s won't even thread. The correct screws are not M4 OF ANY LENGTH. It further makes me think you're looking at the wrong specs, because there are not "top" and bottom" screws. They're all arranged on the base in a square or x pattern. They were all the same length when I purchased the unit. How does the company not know the specs of the parts of its own products? I just want to use my TV! IM ALL EARS!!!!!!!!!!!!!!!!