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Contributor
Posts: 13
Registered: ‎04-10-2012

My Insignia Smart TV wont connect to WiFI

My insignia TV will not recogonize or connect to WiFi. ALl other devices in the house plus another brand of Smart TV will connect and has no problem with this. Its very frustrating since this is the main room television. I tried all that I know. Reset TV. Disconnected power. Tried to search Using WPS with or without Pin or selecting no WPS used. No results. I hate to think that the TV itself is the problem. Its an aweful expensive problem being the amount that I paid for the TV.

Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: My Insignia Smart TV wont connect to WiFI

Hello firemann30,

Welcome to Community@ Insignia™!

When you try searching for the wifi does it just not find any networks or wont connect to yours specifically? How far away is the router from this TV?

 

To better provide advice, can you provide the model number for your TV. This will start with "NS-"

Regards,
Ryan
Insignia™ Support

Newbie
Posts: 1
Registered: ‎01-11-2016

Re: My Insignia Smart TV wont connect to WiFI

I have just bought a smart tv and it won't connect to my wifi. All other devices connect and even if I disconnect all of them My tv won't connect. Have tried unplugging and power off for 1 hour. What else can I do
Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: My Insignia Smart TV wont connect to WiFI

Hello volleyster626,

Welcome to Community@ Insignia™!

Can you provide the model number for the TV? It should start with NS-.

 

What issue are you having connecting to the wifi? If you go to the network settings can you see your wifi network? Can you enter the password? Do you get any messages on the screen?

Regards,
Ryan
Insignia™ Support

Contributor
Posts: 13
Registered: ‎04-10-2012

Re: My Insignia Smart TV wont connect to WiFI

Simple solution. Bought a wifi enabled blu ray player. Now i can watch anything over wifi through that on my TV. Its funny how a at the time a 900 dollar tv. Is put to shame by a 49.95 wifi ready blu ray player. I was Skeptical of buying a off brand tv. Should have followedy gut feeling. Talking to a sale rep at Best Buy. Its probaly my wifi adapter in the TV thats gone bad.
Contributor
Posts: 13
Registered: ‎04-10-2012

Re: My Insignia Smart TV wont connect to WiFI

It doesnt find anything.
Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: My Insignia Smart TV wont connect to WiFI

Hello firemann30,

Thank you for responding!

Were you able to find the model number for the TV? It will start with NS-.


Regards,
Ryan
Insignia™ Support

Contributor
Posts: 13
Registered: ‎04-10-2012

Re: My Insignia Smart TV wont connect to WiFI

NS-42E859A11
Contributor
Posts: 13
Registered: ‎04-10-2012

Re: My Insignia Smart TV wont connect to WiFI

I push TiVo. This is the mesaage I get.
No Internet Connection (N30)
This TVis no longer connected to the internet. Some option will not be availiable until you fix tour internet connection.

There is nothing wrong with my internet.

My, my wife's, my son, my daughter's cellphone is connected to it.

My blu ray player is connected to it.

My Vizio smart TV is connected to it.
My Daughters smart TV is connected.
3 laptops. 2 tablets. Xbox. Wii and printer is connected. So its safe to say that its not the Internet nor me being I literate to be able to hook things to wifi. Just saying.
Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: My Insignia Smart TV wont connect to WiFI

Hello firemann30,

Thank you for responding!

I will be sending you a private message regarding a resolution. 


Regards,
Ryan
Insignia™ Support