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Newbie
Posts: 1
Registered: ‎06-04-2016

Re: My Insignia Smart TV wont connect to WiFI

My TV will not detect any WiFi signals and no Ethernet connection.
Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: My Insignia Smart TV wont connect to WiFI

Hello Cnvy78,

Welcome to Community@ Insignia™!

Can you provide the model number for your TV? It should start with NS-. 

 

How far away is your wireless router? Is it on the same level as the TV? Are other devices able to connect to the wifi?

Regards,
Ryan
Insignia™ Support

Newbie
Posts: 1
Registered: ‎06-16-2016

Re: My Insignia Smart TV wont connect to WiFI

Having the same problem with my brand-new Roku TV. Wi-Fi was working fine for about a week. Now I can't connect to my Wi-Fi I get an error code 0 14.12. All other devices have no problem connecting to Wi-Fi.

Tried rebooting router refreshing software on the TV unplugging and rebooting everything in sight. Still can't connect.
Visitor
Posts: 5
Registered: ‎06-15-2016

Re: My Insignia Smart TV wont connect to WiFI

I didnt see this thread when I made a new topic yesterday so I'll repost it in here

 

So I bought the TV less then a year ago from Best Buy for one of the rooms upstairs and just this past week it has stopped finding my network or when it does find it...it won't connect to it even though it has 4 or 5 bars so signal isnt the problem....I even tried moving the tv to my main room that has the modem and it still won't find any networks.....Also tried to a factory restart and that also didn't help. 

 

Insignia Model is NS-32DR42ONA16 

 

Thanks 

Jonathan T

Contributor
Posts: 13
Registered: ‎04-10-2012

Re: My Insignia Smart TV wont connect to WiFI

You never did send me a private message on a resolution and its been 6 months. Like said in a previous post. My 50 dollar blu player has been the best resolution.
Newbie
Posts: 2
Registered: ‎06-20-2016

Re: My Insignia Smart TV wont connect to WiFI

Can you please send me the same information? I'm having the exact same problem. All other devices (two cell phones, two laptops, and a PS3) connect to the Internet but not my tv. My model number is NS 55DR420NA16. TV is only about 2 months old. 

 

Thanks 

 

GBiv

Contributor
Posts: 13
Registered: ‎04-10-2012

Re: My Insignia Smart TV wont connect to WiFI

They never sent me a solution so. Just by a wifi connect nlu ray like i did and stop hoping for help. Like i ended having to do.
Visitor
Posts: 5
Registered: ‎06-15-2016

Re: My Insignia Smart TV wont connect to WiFI

I ended up just emailing them....they did response and after some testing they basically said it was a problem within the TV. Luckily I hadn't had it a year yet so I took it back to best buy for an exchange.  I was going to get another one but I guess they stopped making the one I got so I ended up getting a samsung smart tv instead

Contributor
Posts: 13
Registered: ‎04-10-2012

Re: My Insignia Smart TV wont connect to WiFI

Glad you were able to get a reaponse and was able to get best buy to honor. Since my TV is well over a year. That is not a option that is availiabe to me. Since ive solvey problem with a 50 dollar blu ray and did not receive a response back for RyanR-INSG. I will not biy another Insignia Product and will make sure to tell everyone how bad there product is.
Newbie
Posts: 1
Registered: ‎07-05-2016

Re: My Insignia Smart TV wont connect to WiFI

My Insignia ns-32E859A11 had been working normally until last week, when it no longer was able to connect to the internet. No internet settings have changed, nothing on the TV had changed. All attempts to reconnect with the network have failed (WPS, manual selection of network). Connection appears successful, but no internet enabled apps (netflix, you tube) can connect, diagnostics say failed. restarted network, restarted TV, unplugged, etc.

 

Ryan, i'm curious to know if your private message contains a soltion i might use!

 

Thanks