06-07-2016 06:46 PM
Welcome to Community@ Insignia™!
Can you provide the model number for your TV? It should start with NS-.
How far away is your wireless router? Is it on the same level as the TV? Are other devices able to connect to the wifi?
06-16-2016 07:09 PM
06-16-2016 09:12 PM
I didnt see this thread when I made a new topic yesterday so I'll repost it in here
So I bought the TV less then a year ago from Best Buy for one of the rooms upstairs and just this past week it has stopped finding my network or when it does find it...it won't connect to it even though it has 4 or 5 bars so signal isnt the problem....I even tried moving the tv to my main room that has the modem and it still won't find any networks.....Also tried to a factory restart and that also didn't help.
Insignia Model is NS-32DR42ONA16
06-16-2016 09:19 PM
06-26-2016 10:06 PM
Can you please send me the same information? I'm having the exact same problem. All other devices (two cell phones, two laptops, and a PS3) connect to the Internet but not my tv. My model number is NS 55DR420NA16. TV is only about 2 months old.
06-29-2016 11:18 PM
I ended up just emailing them....they did response and after some testing they basically said it was a problem within the TV. Luckily I hadn't had it a year yet so I took it back to best buy for an exchange. I was going to get another one but I guess they stopped making the one I got so I ended up getting a samsung smart tv instead
06-30-2016 12:27 AM
07-05-2016 11:22 PM
My Insignia ns-32E859A11 had been working normally until last week, when it no longer was able to connect to the internet. No internet settings have changed, nothing on the TV had changed. All attempts to reconnect with the network have failed (WPS, manual selection of network). Connection appears successful, but no internet enabled apps (netflix, you tube) can connect, diagnostics say failed. restarted network, restarted TV, unplugged, etc.
Ryan, i'm curious to know if your private message contains a soltion i might use!