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Insignia Support
Posts: 5,108
Registered: ‎03-20-2009

Re: My roku TV remote suddenly stopped working

Hello Deb2me81,

 

Welcome to Community@Insignia!

 

Thank you for sharing the details of your troubleshooting. Given that your attempts have been unsuccessful, it is likely your TV will require repairs. Since your TV was purchased less than a year ago, service should be covered under the factory warranty.

 

Your local Geek Squad should be able to assist with arranging repairs if your TV is 42" or less. You can schedule an appointment by visiting We're Here to Help and selecting "Make a Reservation" under "Getting Help is Easy." If your TV is larger than 42" please call Geek Squad at 800-433-5778 to schedule a technician to visit your home.

 

Regards,

John

Insignia Support

John
Insignia Support
Newbie
Posts: 2
Registered: ‎12-18-2017

Re: My roku TV remote suddenly stopped working

I tried rolling my remote around and replacing the batteries, but it didn't work. My remote is only able to scroll up. That's it. I've had my tv for 3 weeks. I can't believe something already broke. Very disappointed with my purchase. Without the remote, we literally can't do anything on these new tvs.
Newbie
Posts: 2
Registered: ‎12-18-2017

Re: My roku TV remote suddenly stopped working

So what do you do if none of this works? Does insignia replace remotes for free? I sure hope so. Especially since this is a common mistake. I've had mine for about 3 weeks and it's already dead. Shameful that this quality of technology exists. 

Highlighted
Newbie
Posts: 1
Registered: ‎04-12-2018

Re: My roku TV remote suddenly stopped working

I'm having the same issues as Deb2me81. My Roku TV remote is not working properly. TV was purchased 4 months ago. The up, left, down, and volume down buttons all act like a down button. The OK button acts like the Sling button and opens the Sling TV channel. All other buttons are neither functioning or flashing the IR signals. Tried everything that's been suggested. I was able to use my Roku app as a remote until I did a factory reset, which I regret. Now I'm stuck on choose a language and have no way of setting the tv up. Did anyone have luck with Geek Squad? Sounds like I'll be making a phone call very soon.