06-02-2011 08:27 PM
I've been using this TV with my laptop for several months. Suddenly, it doesn't recognize my laptop and I can't change the Input Source. Input button on the remote will show the Input Source menu, but I can't scroll down to VGA (or any other source - TV is highlighted and I can't select any other). Similar behavior from the Input button on the TV face - menu appears, but cannot scroll to any setting other than TV.
06-06-2011 05:54 PM
I would suggest resetting the TV to default settings by following these steps:
If you try this and are still experiencing the same result or if you are unable to access the menu, which from the way you described your issue might be the case. Then, I would suggest unplugging the TV's power and leaving it unplugged for about 30 minutes. After letting it sit, plug it back in and try it again. If you are still experiencing the same issue after this, then I would suggest taking the TV along with its receipt to the place of purchase to obtain warranty service. The NS-19E450A11 has a 2 year warranty from the date of purchase.
06-10-2011 09:54 PM
Hi, I am having this same exact problem, although my tv is the 22" rather than the 19. Also, this is the first time I've tried switching inputs, I just decided to watch a DVD but it won't let me change input at all, whether using the remote or the front of the tv buttons. I already tried restoring the default settings which didn't work. I'm not sure if I purchased any warranty plan with this tv (which I bought a little under a year ago). Is there some general warranty covered? Thanks a lot!
06-13-2011 11:24 AM
Welcome to Community@Insignia™!
Your TV is covered by a two-year factory warranty. Service can be obtained by carrying your TV in to the place of purchase. Remember to bring along your sales receipt for warranty validation.
02-24-2013 04:31 PM
02-24-2013 04:56 PM
02-24-2013 06:10 PM
This message has been moved to a new thread.