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Visitor
DarkIntuition
Posts: 6
Registered: ‎07-17-2010

NS-40E560A11 - Bug\Glitches\Problems

So I own a "Insignia™ 40" Class / 1080p / 120Hz / LED-LCD HDTV / NS-40E560A11" and from day one noticed some problems, now yes i could just  take it back and exchange for another one, but that's a hassle, and only go out of my way to do that if need be, plus that's why there's firmware updates.


Problems:

 

1. When first turning on the HDTV, there is a quick and short sniffle of static (like you would hear if the cable was out, just not continuous)

 

2. HDMI Issue: i've tried about 4 different brands of HDMI cables, and whether I'm watching Verizon FIOS via HDMI  OR  playing PS3, the picture will randomly go out for a good 6-8 seconds.

 

 

Solution:

 

WE NEED A FIRMWARE UPDATE!     PLEASE!     :smileyvery-happy:

 

Visitor
DarkIntuition
Posts: 6
Registered: ‎07-17-2010

Re: NS-40E560A11 - Bug\Glitches\Problems

UPDATE:

 

Since i can't seem to edit my own post, heres an update of information:

 

 

 

  • What is your TV model number?
NS-40E560A11
  • If your concern occurs during viewing, in what mode does it happen (e.g. cable/satellite, gaming, over-the-air broadcasts, DVD/Blu-ray)?
HDMI

  • If other components are involved (e.g. a game console, home theater system, or Blu-ray player) what are they and how have you connected them to your TV (e.g. HDMI, composite, component)?
Playstation 3 via HDMI
Verizon FIOS HD Receiver via HDMI

  • In the case of connecting a computer, what is your Operating System (e.g. Windows Vista, 7, XP or Mac OS X10.x) are you running and have you recently upgraded your software/operating system?
N/A

  • Is the problem intermittent or frequent?
Problem #1 is frequent (always)
Problem #2 is intermittently frequent (randomly occurs, but always occurs at a given  point while tv is on)

  • Have you made any recent changes or additions to your home theater configuration?
NO
Insignia Product Specialist
Gonzalo-INSG
Posts: 1,365
Registered: ‎04-07-2009

Re: NS-40E560A11 - Bug\Glitches\Problems

Hello DarkIntuition,

Welcome to Community@Insignia™!

Thanks for the feedback. In this case, it is the first time I hear/read about this kind of problem, so I'd rather think this is a particular issue with this TV other than a general firmware/hardware issue. My advise will be, if you are able to, to take the TV back to the store and exchange it for a new one (if you are within the return policy), and if not, to contact our support line to have a Geek Squad Agent assist you at home.

 

Regarding the firmware update we were talking about, I will keep my eyes open, just double check no one experience the same issue (just to rule out a general firmware or hardware problems!)

 

 

 

If it was useful, and you liked it, Kudo it!

Thank you,
Gonza
Insignia™ Support Team

Newbie
barndogusn
Posts: 2
Registered: ‎09-04-2010

Re: NS-40E560A11 - Bug\Glitches\Problems

Actually, I have noticed the same "sniffle of static" noise when turning on this model TV, it does not happen every time I turn it off and on again but it does happen every time after being off for a while.  My TV is brand new and I would like to know what the noise is, and whether I have a defective unit.  Please look into this further, thanks!

Visitor
DarkIntuition
Posts: 6
Registered: ‎07-17-2010

Re: NS-40E560A11 - Bug\Glitches\Problems

UPDATE:

 

NEW PROBLEM FOUND: The tv will lose signal with a device when connected via HDMI when in use for more than an hour. (working on exact timing interval issue occurs - update soon)

EX: when connecting laptop via HDMI  to TV (playing music thro iTunes) after a certain amount of time it will lose signal with laptop (device). When i move the cursor it immediatelly comes back. BUT! --> EX2

EX2: when playing playstation 3 in game mode via HDMI, after about the same timing the screen goes out for about 6-8 seconds then comes back automaticlly. always happens at the same lenght of time from when tv is turned on. (this issue has occured since TV has been bought, even the demo models in bestbuy do it on the WALL!!!, and yes ive stayed over an hour jsut to check)

 

 

  • What is your TV model number?
NS-40E560A11
  • If your concern occurs during viewing, in what mode does it happen (e.g. cable/satellite, gaming, over-the-air broadcasts, DVD/Blu-ray)?
HDMI

  • If other components are involved (e.g. a game console, home theater system, or Blu-ray player) what are they and how have you connected them to your TV (e.g. HDMI, composite, component)?
Playstation 3 via HDMI
Verizon FIOS HD Receiver via HDMI

  • In the case of connecting a computer, what is your Operating System (e.g. Windows Vista, 7, XP or Mac OS X10.x) are you running and have you recently upgraded your software/operating system?
N/A

  • Is the problem intermittent or frequent?
Problem is frequent (by time inveral) 

  • Have you made any recent changes or additions to your home theater configuration?
NO
Newbie
barndogusn
Posts: 2
Registered: ‎09-04-2010

Re: NS-40E560A11 - Bug\Glitches\Problems

Dude, the tv is losing signal because your laptop is turning off the display after an hour. By jiggling the mouse you are waking the monitor. Go into you operating system power settings and set the monitor to "always on". There is nothing wrong with your tv.
Visitor
DarkIntuition
Posts: 6
Registered: ‎07-17-2010

Re: NS-40E560A11 - Bug\Glitches\Problems

I appreciate your assumed knowledge of my problem but you obvious don't realize that I'm very aware of that situation. One my Pc is set to always on, and two doesn't explain why'll playing my playstation 3 the screen goes out for 10 seconds then comes back ? And as for my Pc, it's not idle music is playing through my tv so data is streaming from my Pc to my tv.
Insignia Support
John-INSG
Posts: 4,703
Registered: ‎03-20-2009

Re: NS-40E560A11 - Bug\Glitches\Problems

Hello again DarkIntuition,

You mentioned that you are having computer signal loss issues via HDMI, but didn't include the requested computer information.  We'll be happy to look into this further when we hear back from you.  Also, if there are any additional details (e.g., which HDMI ports you've tried, or if other devices function when connected to those ports, etc.) that you can provide, it will be helpful.

Regards,
John
Insignia™ Support

Visitor
DarkIntuition
Posts: 6
Registered: ‎07-17-2010

Re: NS-40E560A11 - Bug\Glitches\Problems

In response to that last thread:

 

The main focus is my Playstation 3, not my PC. Though do note that i have 4 HDMI ports, and all have the problem. and ANY device connected via HDMI has the problem of the screen (hdmi signal) going out from 8-13 seconds than coming back on.

 

The occurance from my experiece is not random, always happens after a set amount of timr from the point of turning on the tv.

 

Devices that i use via HDMI:

Playstation 3

Verizon FiOS HD Reciever

Laptop

 

If there is any additional iformation you need please let me know so we can get down to the bottom of this.
thanks much

Insignia Product Specialist
Guille-INSG
Posts: 905
Registered: ‎09-15-2010

Re: NS-40E560A11 - Bug\Glitches\Problems

Hello DarkIntuition,

Thank you for all the information that you provided!

 

At this point, what I recommend you to do is the following:

 

1. Try connecting the PS3 and  the Verizon Receiver with an analog connection using RCA or Component cables and

     check if the glitch disappears.

 

2. Change the HDMI cable and check the 4 HDMI ports of the TV.

 

If you still notice the same issue when using digital or analog connection, I will recommend you to contact our authorized service provider at 1-888-BESTBUY and the operator will transfer you to the In-Home Service Department.

 

Remember that this TV has 2 years of warranty starting from the date of purchase and in order to validate the warranty you will need to have the receipt of the purchase.

 

 

Thank you,
Guille
Insignia™ Support Team