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Newbie
Gene
Posts: 2
Registered: ‎06-21-2011

NS-42E570A11 - AUDIO - hard to hear voices when watching analog TV station

We are having trouble hearing voices when watching TV stations.  Treble is at max, bass is at minimum, Audyssey dynamic volume is off, SRS is turned off, audio on mono (not stereo) and sound quality is still mushy.  When using Audssey or SRS, sould quality is very poor.

 

Any suggestions on how to improve audio quality of voices.

 

Is there a home audio accessory such as a home theater system that will sync with the TV remote that would improve sound clarity?

 

I tried an Insignia sound bar but it would not synch with this model and I could not turn off the TV speakers which made the sound quality worse.

Insignia Product Specialist
Zac-INSG
Posts: 1,684
Registered: ‎03-22-2011

Re: NS-42E570A11 - AUDIO - hard to hear voices when watching analog TV station

Hello Gene,

 

I would suggest resetting the audio settings on the TV. This can be done by following these steps:

 

  1. Turn the TV on.
  2. Press "Menu" on the remote.
  3. Select "Audio" and press "Enter".
  4. Select "Reset Audio Settings" press "Enter" then select "Yes" and press "Enter" again.
  5. Press "Exit" to close the menu.

After resetting the audio settings I would suggest going back into the audio settings menu then disabling "Audyssey Dynamic Volume" and "SRS TruSurround HD". 

 

Once your settings are set like I have recommended, then try different inputs such as Component or HDMI. That way you can establish if the audio quality is only affected through coax or if it is affecting all audio playback. You can also call our support line to have service setup under warranty if you believe that the TV is in need of repairs.

Regards,
Zac
Insignia™ Support
Newbie
Gene
Posts: 2
Registered: ‎06-21-2011

Re: NS-42E570A11 - AUDIO - hard to hear voices when watching analog TV station

Zac
Thank you for the suggestions. I tried those steps and it got worse. I have added a pair of cheap computer speakers to the earphone tap. In my opinion, i can hear it better. I'm not sure what could be fixed on a service call.
I also tried a blue ray dvd player. No change.
Gene
Insignia Product Specialist
Zac-INSG
Posts: 1,684
Registered: ‎03-22-2011

Re: NS-42E570A11 - AUDIO - hard to hear voices when watching analog TV station

Hello Gene,

 

Since you are having issues with audio on multiple inputs, I would suggest contacting our service line so that you can have your TV repaired.

Regards,
Zac
Insignia™ Support