02-28-2018 11:38 AM
hi i got a NS-43DR710CA17
43'' ultra HD 4k model.
and when i put a old console (Nintendo 64) on it with the AV cable the screen is no center on the TV and goes to the bottom left of the TV and i dont have a option to move the image back to the center. ( in direct mode is the mode where i see the most of the image)
My only possible option is the normal Image resolution > Zoom>direct>normal>full>auto but that dont change where the image is on the screen.
If there a other menu that i dont know where we can calibrat the image i would like to know it. of if there a easy way to make it center it would be nice. thx
03-01-2018 09:26 AM
Breaking out your N64 for some good times, and a little childhood nostalgia is fun. I’m sorry to hear that picture isn’t fitting on your 43” Insignia 4k quite right. I understand that can be frustrating. Thank you for joining our community to share your issue, and seek our assistance.
Did you mean you have model NS-43DR710NA17? I’m not seeing that we’ve manufactured a NS-43DR710CA17. While reviewing the owner’s manual for the NS-43DR710NA17 I’m only seeing the same options you’ve already attempted to monkey with. It shares that Picture Size in the Options Menu Settings allows you to zoom or stretch the picture, but encourages that Auto should be the best fit. I’m sorry that I don’t have any other recommendations for you at this time.
03-01-2018 09:42 AM
i am missing about 3 inch from the top and 2 inch from the left side, i dont know if we can see it clearly. i put all image options.
03-01-2018 10:27 AM
Thank you for following up with me regarding this matter. I apologize that none of the formatting options are working to resolve the aspect ratio issues you’re experiencing. As I shared with you prior at this time I don’t have any further troubleshooting recommendations for you.
03-01-2018 10:31 AM
well the only solusion would be to have a TV software update with new image option > to move a image on this model. I got older tv to play on. but i least i was able to find a problem in this TV series xD.