02-24-2017 03:27 PM
09-27-2017 04:06 PM
I too have similiar issues. the boot out of apps seems to be primaraly on Netflix. Most of the other apps work fine but it has gotten to the point now that I dont use Netflix which is terrible because I Pay for that one app. It will power off the tv or go to the home screen. I was hoping to fnd some support on here about what to try. and no it is not an issue with too many users on my account nor is it a problem with my router. all over devices in my hosue work fine. though the wifi is very finaky. the ablity to hardline into my TV would be nice.
09-29-2017 08:10 AM
Welcome to Community@Insignia!
Have you tried power cycling your TV? Do this: turn off your TV and unplug it for several minutes. This should reset the TV without changing any of your current settings.
If there is no change, you may wish to try a complete factory reset of your TV. Please note: this will remove all custom settings. Do this: navigate to Settings > System > Advanced system settings > Factory reset, and then highlight Factory reset everything. Read the information on the screen to make sure you understand what this reset operation does. To proceed with the full factory reset, use the on-screen number pad to enter the code displayed on the screen, and then select OK to proceed. When the factory reset operation completes, your TV restarts and displays the first Guided Setup screen. You can find more information in the TV User Guide.
If the problem persists after these steps, I recommend contacting Insignia Support at 877-467-4289 for assistance troubleshooting your TV.
10-05-2017 02:57 PM
1)reset our internet modem.
2)made sure login was correct.
3) rebooted the television.
4) Power cycled television.
5) confirmed that when television booted back to main or rebooted system internet connection was firm.
6) confirmed that no other downloaded App had similar issues.(left on for most of the day each multiple day testing.)
7)checked for updates to the television.
8)checked for updates on app.
9)factory reset the television
10)downloaded the app all over again.
10) after being booted from netflix again logged into other netflix enabled devices with ease.
Guess Ill have to give you a call.