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Newbie
goddess
Posts: 2
Registered: ‎08-22-2009

NS LCD 32 Unit will not power up

I have the 32" that will not power up.  My other components are working fine so I know there is power at the outlet.  When using the remote or the manual power switch the "green" light will pulse on and off.....that's it.  I have unplugged the unit, waited five minutes with ZERO results.  Is this a trait of your product?  Is there a fix for my TV?

Contributor
AgentML_INSG
Posts: 18
Registered: ‎09-04-2009

Re: NS LCD 32 Unit will not power up

Hi godess 

My name is Matias and I am an Insignia Products Specialist 

I regret to tell you that there are no tips i can give you to fix your tv so please give us a call to the 1-877-467-4289 so we can send you a tech to fix it

 

Best regards

Matias

Insignia Products Specialist
Newbie
goddess
Posts: 2
Registered: ‎08-22-2009

Re: NS LCD 32 Unit will not power up

Matias,

     I have a couple of questions in regards to my TV....... 1) Was there a recall for this particular Insignia item?  2) Am I having to pay for the repairs?  The TV is fairly new and as a consumer you do not expect your purchase to FAIL on you as this Insignia product has.  Let me know.

Insignia Support
John-INSG
Posts: 4,702
Registered: ‎03-20-2009

Re: NS LCD 32 Unit will not power up

Hello goddess,

There was no recall on this model TV (NS-LCD32).  If your TV was purchased less than one year ago, service should be covered under the factory warranty.  To schedule service, you may call 1-888-237-8289 in the U.S. or 1-866-237-8289 in Canada.

Regards,
John
Insignia™ Support
Newbie
ward_co
Posts: 1
Registered: ‎02-02-2010

Re: NS LCD 32 Unit will not power up

I'm having the same problem with my TV.  The problem started tonight and I have done the unplug-wait-plug it back in routine with no results.

 

Also, my TV turns on and off automatically as soon as I plug it back in.

 

Goddess, did you ever find out what the problem is?

 

I think Insignia should honor ALL of it's TV's with the new two year warranty!! 

Newbie
portside
Posts: 2
Registered: ‎02-07-2010

Re: NS LCD 32 Unit will not power up

Having the same problem. TV was purchased 10-08. Insignia should look into this...sounds like the recall problem on the 26' models.
Newbie
maxrep12
Posts: 3
Registered: ‎02-08-2010

Re: NS LCD 32 Unit will not power up

I too have an NS-lcd32. My wife turned off the tv yesterday by pressing the power button and received a noticeable shock. The television will no longer turn on, but the green led light in the bottom right hand corner will light up, and at times blinks.

 

I began to research this problem by simply googling the term "insignia ns-lcd32 shock". To my surprise, the first page of google hits returned four identical consumer encounters with the circumstances of being shocked while depressing the power button along with immediate television failure. I'm sure more exhaustive search efforts utilizing different search terminology would yield numerous replications of this problem.

 

My television is 18 months old. This means it falls outside the one year warranty. What can Insignia do to reconcile  what appears to be a chronic problem with this particular model? 

 

P.S. John, I did try to send you a pm before posting, but that option is not currently functioning.

Visitor
bedwards
Posts: 5
Registered: ‎02-09-2010

Re: NS LCD 32 Unit will not power up

I have the exact same problem described here and the Geek Squad wants $150 just to show up and do a diagnostic (3 1/2 weeks from now!). And that is no guarantee of a fix either.  Insignia needs to address this problem. I purchased 4 hi-def flat screens tvs in the past 2 years from Best Buy(for my furnished rental units).  I can't see purchasing another Insignia product without some resolution to what is a certain class actionable issue.  A recall is in order Insignia. Follow the lead of Toyota and make good on the product.

Newbie
anyone2
Posts: 1
Registered: ‎02-09-2010

Re: NSA LCD 32 Unit will not power up

I have the exact same problem described here! I Very Much Agree with BEDWARDS, and the rest, Geek Squad wants me to pay $150.00 just to show up, that is not including the fix. My father is looking to purchase a LCD TV here soon during Tax Time, and if Insignia OR Best Buy don't make it right by me, I will not recommend my Father to buy from Insignia or Best Buy. I think it would give Insignia a great amount of respect from it's valuable current customer's, and potential future customers to Honor a recall for this NSA LCD32 TV. If anyone happens to find a solution, I would really, really appreciate it, Thank You.
Insignia Product Specialist
Gonzalo-INSG
Posts: 1,365
Registered: ‎04-07-2009

Re: NS LCD 32 Unit will not power up

Hello maxrep12,

Welcome to Community@Inisgnia™!

I am sorry to read about this. Please contact our Customer Support Line (1-877-467-4289) and provide the Agent with all the information that you just stated, so we can assist you further on this.

 


Thank you,
Gonza
Insignia™ Support Team