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mormandy1
Posts: 1
Registered: 07-31-2009

NS-LCD47HD-09 Picture goes to "Snow" sometimes

About once every two days or so, no matter what is being watched (DVD, antenna television,etc.), the picture goes to a whitish "snow" like what old TV's used to show when you were using an antenna and turned to a channel with no broadcast.

 

Turning the TV off and back on corrects the problem, but I am very concerned since the set is only 8 months old, and it is intermittent enough that I am afraid I won't be able to fix it under warranty. You know, the old syndrome where you take your car to the mechanic to show him a noise or problem and the car won't do it in front of him? I suspect I would go to the trouble of shipping it or whatever only to have them tell me it did nothing wrong for them. Remember, it can go many hours without doing it, so a technician might well not ever see the problem.

 

Suggestions, ideas? Anyone heard of this issue?

Insignia Support
John-INSG
Posts: 3,672
Registered: 03-20-2009

Re: NS-LCD47HD-09 Picture goes to "Snow" sometimes

Hello mormandy1,

Welcome to Community@Insignia™!

Because the problem is intermittent, my first recommendation would be to ensure that all cables connected to the TV are secure as that is the troubleshooting tip from the owner's manual.  If the problem is persisting, your recourse is going to be to schedule a technician under the warranty.  I understand your remarks about the risk of having an intermittent problem appear during a tech's visit, but the only means of a proper diagnosis and repair is going to be via an in-home diagnostic.  Because the TV is larger than 30", shipping is not necessary; a tech will visit your home.  I hope this helps.

 

Regards,
John
Insignia™ Support