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Visitor
noob888
Posts: 1
Registered: ‎02-22-2012

Need help, screen is stuck saying "Please Run Channel Auto Scan"

Hello, I recently purchased an Insignia TV today (specifically the NS-24E730A12 model). And I plan to use the TV solely as a TV for game consoles. However, after the initial setup, I have a problem where the TV keeps on saying "Please Run Channel Auto Scan" and I cannot do anything about it. There are no channels for me to scan, and I can't switch to anything else on input. I have the composite cables of the game console plugged in, but it just keeps on saying "Please Run Channel Auto Scan". I would like some help on how to fix this since this is a very dissapointing problem for a new TV.

Insignia Product Specialist
Zac-INSG
Posts: 1,684
Registered: ‎03-22-2011

Re: Need help, screen is stuck saying "Please Run Channel Auto Scan"

Hello noob888,

 

Try turning off the "Auto Input Sensing" option, located in the "Settings" section of the menu. Then press "Input" on the remote, select "AV", then press "Enter". Let me know if this resolves your issue.

Regards,
Zac
Insignia™ Support
Newbie
mommared
Posts: 5
Registered: ‎02-17-2013

Re: Need help, screen is stuck saying "Please Run Channel Auto Scan"

The solution to this is to run set up & tell it you have cable, but when it asks if you have a cable box, select NO even though you really do. No idea why this works but it does... kind of sad there are like 50 posts about this problem but no Insignia employee has ever responded with this fix!!!