Televisions

[reginashadle]

I have  a brand new insignia 42" NS-42E859A11. I was watching netflix the other day and all of a sudden I got a message that said I had no internet signal. I ran to my wireless I did have wireless, in fact, I was getting wifi from on my ipad and iphone with no problem. I tried a hardware reset, but still did not have success recovering the wireless. Also, not only is it not seeing my wireless, it isn't even seeing my neighbors wireless and I always see his wireless on all my devices.

What's wrong???

[Zac-INSG]

Hello reginashadle,

It sounds like your TV is experiencing a hardware related issue and as a result I would suggest contacting our support line to setup in home service under warranty. The NS-42E859A11 has a two year warranty from the date of purchase.

[simmons]

My 32" set has the same problem, and the problem comes and goes. I've tried rebooting the router, repositioning the router antennae, rebooting the TV, rebooting the cable box: nothing works. The Internet connection sometimes comes back on it's own later on. That could take a few moments to hours later. I've been using the TV and connecting to the Internet to watch Netflix movies since October and never had this problem previously. If this is a hardware problem, what specifically is the problem hardware? Shoudl everyone with these TVs expect to have the problem?

[simmons]

I realize I wasn't specific enough about my issue. The TV is the NS-32E859A11. The "no Internet connection" message appears when I click the TIVO button sometimes---not always. When the message appears, the list of options on the right is grayed out, so I can't select anything, including Netflix.Each option and the message have a gold exclamation point adjacent to them. So far, I have not lost the connection while streaming from Netflix, unlike reginashadle. I simply can't get to Netflix when the no connection message appears. This just started a few days ago when I returned from a vacation of several weeks during which no one was using the TV.

[Zac-INSG]

Hello simmons,

I would suggest contacting your router manufacturer and ask for assistance changing the wireless channel that your router is broadcasting on. It is possible that interference from a nearby network is causing the network to not be detected properly by the TV. You might also try connecting the TV directly to the router with an ethernet cable to see if that allows proper network access, or even move the router closer to the TV for use wirelessly. You can also take the TV, along with the receipt, to the place of purchase and have a diagnostic preformed on the TV to ensure that its wireless is functioning properly.

[simmons]

What finally seems to be working is that I went to the router mfr's website and downloaded the latest firmware updates for my modem/router. I haven't had the "no network connection" problem since. That was three days ago.