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Visitor
wlfgng13
Posts: 6
Registered: ‎12-10-2011

No audio from Netflix, Pandora or the other apps.

Hello All,

 

I have an Insignia NS-42E859A11 with software ctv01-1-2-0-a84. It's connected to my Yamaha RX-V971 with a hdmi cable and a digital optical cable. I also have my cable box, Sientific Atlanta explorer 4250HDC, a blu-ray, Sony BDP-S580 and a dvd, Philips DVP5960 connected to the Yamaha with hdmi cables. When I try to use Netflix or Pandora I get video but no audio to the Yamaha unit where I would like to listen to. How do I get audio from the tv to the Yamaha?

 

Thank you for your time.

 

George

Visitor
wlfgng13
Posts: 6
Registered: ‎12-10-2011

Re: No audio from Netflix, Pandora or the other apps.

Am I going to get any help with this?

Insignia Product Specialist
Zac-INSG
Posts: 1,684
Registered: ‎03-22-2011

Re: No audio from Netflix, Pandora or the other apps.

Hello wlfgng13,

 

I was able to connect our connected TV to a receiver with a optical audio cable here in our lab and it sent the audio to the receiver with no issues and as a result I would like to take a look at the manual for your receiver. I was unable to locate the model number of receiver that you supplied, could you please double check the model? From what I could find on Yamaha's site the RX-V line only goes to 871. However, I would suggest resetting your audio settings to default on the NS-42E859A11.

Regards,
Zac
Insignia™ Support
Visitor
wlfgng13
Posts: 6
Registered: ‎12-10-2011

Re: No audio from Netflix, Pandora or the other apps.

Hello Zac,

 

Sorry about the typo. It's RX-V371.

 

George

Insignia Product Specialist
Zac-INSG
Posts: 1,684
Registered: ‎03-22-2011

Re: No audio from Netflix, Pandora or the other apps.

Hello,

 

Just to verify, when you want to listen to audio coming from the TV, are you switching the input on the receiver to the proper input for your optical audio cable (looks like it should be either av 1 or av 4)?

Regards,
Zac
Insignia™ Support
Visitor
wlfgng13
Posts: 6
Registered: ‎12-10-2011

Re: No audio from Netflix, Pandora or the other apps.

I have the optical audio cable to av4. My cable box is connected to the reciever with a hdmi cable and have no problems with that audio. When I try to use the apps on the tv, that's where I get no audio to my reciever.

Visitor
lannister80
Posts: 6
Registered: ‎12-09-2011

Re: No audio from Netflix, Pandora or the other apps.

If I use this audio path from my TiVo, I get no sound when viewing Netflix content (but I do when viewing recorded TV shows)

 

TiVo -->HDMI --> Insignia TV --> optical out (RAW) from TV --> receiver

 

If I go straight to the receiver like so:

 

TiVo --> optical out --> receiver

 

Then I do get audio from Netflix. Weird.

Visitor
wlfgng13
Posts: 6
Registered: ‎12-10-2011

Re: No audio from Netflix, Pandora or the other apps.

My cable box, blu-ray and dvd are connected to the reciever with hdmi cables. then I have a hdmi cable going from the reciever to the tv. the only optical audio cable is going from the tv to the reciever.

Visitor
lannister80
Posts: 6
Registered: ‎12-09-2011

Re: No audio from Netflix, Pandora or the other apps.

I's suggest connecting your optical cables directly to your receiver and use it to switch audio instead of the TV.  I know, it sucks, but that audio out port on the TV seems to pass only certain audio received over the HDMI interface.

 

You could also set the S/PDIF output settings on the TV to "PCM" instead of "RAW", that might make a difference.  You'll lose digital surround sound, but maybe you'll get sound of some kind.  I don't know if the TV sometimes can't get the audio at all coming from an HDMI input, or it it just refuses to pass that over the optical cable.  You could also try turning up the TV volume itself and see if the sound plays on the built-in speakers.

 

 

Visitor
wlfgng13
Posts: 6
Registered: ‎12-10-2011

Re: No audio from Netflix, Pandora or the other apps.

There is one optical cable and that is going from the tv to reciever. I do not have an option for S/PDIF settings on this tv. I have sounds from all sources going to my reciever expect when I try to use the tv apps.