05-30-2013 04:08 AM
I've discovered that on my NS-L37Q-10A I fail to receive audio on just one station (CNN), when viewing through the direct analog cable connection (without going through the digital cable-box/DVR -- when I do watch through the cable-box, the audio is fine). Not sure how long that's been the case, since I don't normally watch that way -- in fact, I'm not really sure if I've EVER had sound on that channel via the direct cable. The cable-company insists it's not their problem, so I'm wondering if I need to re-scan all of the stations again or if there's a way to try just re-tuning that one station to see if that will help? Many thanks for any thoughts...
05-31-2013 09:44 AM
Welcome to Community@Insignia™!
While the TV is capable of displaying cable programming without a box (it features a built in QAM tuner), we recommend using a cable box for best results. Since you've already confirmed that this solution will bring success, completing an Auto Channel Scan will not be necessary!
05-31-2013 11:43 AM
Hi, John -- and thanks for the reply, but I'm afraid it doesn't really address the question.
Yes, I obviously already know I can hear that station fine thru the cable box. But there are times when I can't watch TV that way, because I'm recording two other programs on my DVR (either for myself or other people to view later) -- which prevents me from watching any other stations through the box at the same time. So when that happens, I switch to the direct-cable input instead in order to watch something else in the meantime. And as mentioned, that works fine with every station except this one (CNN) -- which is channel 38 on my local Time-Warner system. So I'd still like to actually FIX that problem if possible, and would appreciate any tips on how to try doing that. So thanks again in advance, and have a great weekend!...
06-03-2013 05:19 PM
You will want to check the SAP setting while on that channel. It may have been inadvertently changed to a Secondary Audio Program. When a channel has an SAP it is usually another language broadcast, but when there isn't another audio channel you will get no volume. The SAP button is located on the second from the bottom row of the Insignia remote. The setting can be accessed in the audio menu as well.
If that doesn't fix the issue it is likely that the television can't decode the audio signal that is being broadcast for that channel.
06-13-2013 06:47 PM
Hi, Cory --- and I wanted to let you know that your suggestion was a HUGE help! It turned out that in fact the SAP setting WAS wrong, apparently on that channel only, and fixing it solved the audio problem instantly,. So THANK YOU -- and have a great weekend coming up!...
07-07-2017 12:24 PM
Hi -- and I'm sorry to say that I can't really help with this, because I no longer have the TV and therefore can't do any troubleshooting with it (it finally "died" a while ago -- in case you didn't notice, my posts about this issue were four years ago!). So I hope maybe someone else can come up with some ideas, or you'll be able fo figure out a solution on your own. Good Luck!