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Newbie
Posts: 2
Registered: ‎12-03-2017

No screen

I have no screen but sound model number 50 D420NA16
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Insignia Support
Posts: 4,863
Registered: ‎03-20-2009

Re: No screen

Hello MistyA,

 

Welcome to Community@Insignia!

 

If you haven't already, try power-cycling the TV by turning it off and unplugging it for several minutes. This should serve to reset the TV hardware.

 

If the problem persists, your TV will likely need repairs. Please call Geek Squad at 800-433-5778 to schedule a technician to visit your home.

 

Regards,

John

Insignia Support