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Newbie
Posts: 2
Registered: ‎01-06-2018

No signal on HDMI 3

Read thru all the "no signal" posts and tried the reset suggested where I unplugged everything and replugged it all back in, saving the TV for last to restore power after waiting over 30 seconds for all my devices to boot up. 

 

Insignia model NS-65DR620NA18

Just purchased and set up this past week (1/3/18 to be exact).

 

Here's the issue: The main HDMI port and HDMI 2 port work with no issues. HDMI 3 gives me a no signal error. I plugged that HDMI cable into my other devices and get the same error, so I've eliminated this being a device issue. I also changed out HDMI cables just in case it was a cable issue. Nothing made a difference. I'm not sure what my next step is but wanted to check here before calling Best Buy Geek Squad.

 

Newbie
Posts: 2
Registered: ‎01-06-2018

Re: No signal on HDMI 3

Correction, it is the HDMI 2 port that is not working. 1 & 3 work fine.

Insignia Support
Posts: 4,953
Registered: ‎03-20-2009

Re: No signal on HDMI 3

Hello mgp1957,

 

Welcome to Community@Insignia!

 

Given what you've described, your TV will likely need repairs. Please call Geek Squad at 800-433-5778 to schedule a technician to visit your home.

 

Alternatively, if you are within the retailers return period, you may wish to pursue an exchange for your TV.

 

Regards,

John

Insignia Support