06-08-2013 06:28 AM
06-10-2013 06:37 AM - edited 06-10-2013 10:58 AM
Welcome to Community@Insignia™!
I regret the inconvenience to you when yo visited our website and am at a loss to explain what happened. I was able to locate the Manuals & Support page for your product by the means you described without issue. Unfortunately, the red stand-by light you mention will be displayed when the TV is powered off and cannot be disabled except by unplugging the TV.
About contacting Insignia: the option to email us is provided via a form on our website. An email address is not needed and therefore not published. I'm sorry that this wasn't clarified on our Contact page. Our forum Community exists for customers like yourself to get in contact with Insignia -- and other Insignia owners and enthusiasts -- by the most convenient means for them. I understand the process to pose your question may have been more cumbersome than you wished, and I'm grateful for that feedback. However, please remember that you may also call us for more immediate service at 877-467-4289.