Televisions

[Cosine]

As I set up the Insignia HDTV, I ran a channel scan before trying to view any channels.

I will rerun the channel scan and let you know the results.

The cable provider recently switch from analog to digital and sent a list of clear digital channels available to TVs with QAM tuners, these clear digital channels are the ones I am viewing.

I connected a non-Insignia HDTV to my Wide Open West cable and ran a channel scan on it. It is able to tune to the same channels as my Insignia, however, the audio and the video are clear on the all the channels on the non-Insignia HDTV.

I did not use a cable box with either HDTV.

Cosine

[Zac-INSG]

Hello all,

Have you tried installing the firmware update located on the product page for the NS-24E730A12? Also, have you tried connecting your TV to an external sound source, like a receiver for a home theater system to see if the audio issue persists on an external source?

[Cosine]

Hello Zac,

As I stated in message eight in this thread, I connected the RAW output from the Insignia to my home theater system, the audio was exactly the same as from the Insignia HDTV itself.

As for the firmware update, yes, I have updated the firmware version  568MS0009A1006 to 568MS0009A1007.

I have rescanned the channels with the new version of the firmware and the audio problem remains.

Cosine

[tobordude]

Yes I have performed a channel scan. I did that every time the cable company changed the line up. I did it each time before taking the TV back to Best Buy. To bad they don't do a channel scan when I take it to them. All they do is hook it up and wait 10 to 15 minutes and come back to say we can't find nothing wrong with it! The other TV's in my house do not need a cable box, are you saying that this one may need a box? I have older ones then this and they do not need a cable box. Why would yours need one ? The panel on the side of the box states:"Quality and Reliability backed by a 2-year limited warranty". I wonder what that means, quality and reliability, have not seen that in this TV........................................

[Zac-INSG]

Hello All,

Sorry for the delay in my response. However, I wanted to let you know that I am still in the process of researching this issue and as soon as I have more info, I will be sure to let you know.

[rolevine]

Hi,

Was this issue ever resolved?  It's over a month later and I'm having the same problem with a brand new NS-24E730A12 and my Time Warner Cable connection.

Regards,
Rob

[Tom-INSG]

Hello rolevine,

Can you please answer the below questions so that we can better understand your issue:

• Are you using a cable box for your service?
• In what city/state do you live?
• Are there particular channels on which the problem occurs or is it intermittent across all channels?
• When did the problem first occur? Had there been any recent changes to your service at that time?
• What audio settings have you tried with the TV? Is there any change at all in the various settings?

Regards,
Tom
Insignia™ Support

[rolevine]

Hi,

Sorry, my bad, our issue is with the fact that the TV finds no channels doing a channel scan even though it has a QAM tuner.  I really should start another separate post.

Regards,

Rob

[etothepii]

I just bought this TV today and I'm having the exact same problem described above. Garbled sound, digital channels only. Wide Open West Cable. No cable box.

[etothepii]

A ;itt;e extra information:

I am in the Columbus, Ohio market for Wide Open West. The garbled sound happens no matter the sound setting.