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Newbie
Posts: 1
Registered: ‎05-04-2018

Replacement remote for NS-19ED200NA14

I ordered a remote for Insignia TV/DVD combo, model# NS-19ED200NA14.  The insignia website said to order Remote model# NS-RC4NA-16.  I got it and it didn't seem to have any buttons for the DVD section. 

 

i downloaded the Users manual for the set and the remote was much different looking. The remote depicted in the Users Manual was model# NS-RC05A-13.

 

How can I get ahold of that remote?

 

Also, do I need some sort of return authorization number from the manufacturer to send back the remote they delivered and get a refund?

 

 

Insignia Support
Posts: 5,063
Registered: ‎03-20-2009

Re: Replacement remote for NS-19ED200NA14

Hello scilipoj,

 

Welcome to Community@Insignia!

 

For further assistance with your concerns, I recommend contacting Insignia Support at 877-467-4289.

 

Regards,

John

Insignia Support