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Insignia Product Specialist
Zac-INSG
Posts: 1,684
Registered: ‎03-22-2011

Re: Roku 2 XD no audio through HDMI

Hello Rbrickler,

 

Try setting the video output on the Roku to either "3x4 Standard" or "16x9 Wide". It is possible that the "720p Wide" and "1080p Wide" settings are causing the signal to be sent in such a manner that some TV's can misinterpret the signal as DVI (which requires a separate audio cable) instead of HDMI.

Regards,
Zac
Insignia™ Support
Contributor
rbrickler
Posts: 19
Registered: ‎11-23-2011

Re: Roku 2 XD no audio through HDMI

Eureka!  We have made some progress. 

 

So here are my findings.  I have to put it into Standard (4:3) mode via HDMI and I get audio after it initializes.  Then I can put it into Standard Wide (16:9) and I will retain audio.  However, as soon as I switch to any of the High Def modes I lose audio again, as I am sure you are expecting.  The interesting part of this is, I can just go back to 16:9 Standard Wide and get my audio back through the HDMI, I have to go back to Standard 4:3 to get the audio back, then I an come up to Standard Wide 16:9.  Also, powering off the Roku and starting it back up into the Standard Wide 16:9 will not allow it to initalize the audio.  I have to again switch to Standard 4:3 to get it back.

 

So, not resolved, but I think we are on to the cause, and thus hopefully a resolution.

Visitor
uzmati
Posts: 2
Registered: ‎12-12-2011

Re: Roku 2 XD no audio through HDMI

I am having the EXACT same issue as rbrickler, and following his procedure, can reproduce his results exactly. 

 

I too am eager to hear if there is a solution in the works. 

 

Thanks!

Insignia Product Specialist
Zac-INSG
Posts: 1,684
Registered: ‎03-22-2011

Re: Roku 2 XD no audio through HDMI

Hello All,

 

I would suggest that you contact Roku and inform them that this issue occurs only with certain settings. They might be able to recommend a way to save your settings in such a manner that the power cycle does not affect them. Also it will allow them to be aware of a software issue so that they may be able to patch it in a future update.

Regards,
Zac
Insignia™ Support
Contributor
rbrickler
Posts: 19
Registered: ‎11-23-2011

Re: Roku 2 XD no audio through HDMI

Zac,

Just FYI, I have a support call in with Roku.  I'll post back here when I hear something.

Newbie
BrianAlmon
Posts: 5
Registered: ‎01-07-2012

Re: Roku 2 XD no audio through HDMI

Hello. My mother has an Insignia NS-L46Q120. I bought her a Roku 2 XD for Christmas and have been working on setting it up since then. I have had the same issue as other posters here - no audio - and found this thread after some research. I changed the video display to 4:3 and was able to hear audio at that point. There is no audio under 16:9, 720p or 1080p. This confirms that I have the same issue, however 4:3 is obviously unacceptable for viewing purposes. Has there been any further information on a patch or a fix for this issue?

 

Thanks!

Contributor
rbrickler
Posts: 19
Registered: ‎11-23-2011

Re: Roku 2 XD no audio through HDMI

Unfortunately I am still trying to wind my way through the mire of assistance that Roku calls their technical support.  If you need a night and day comparison, Insignia has fantastic support and, to put it nicely, Roku has just the opposite.  Please, see if you can help the fight by trying to get an issue going with Roku as well.  Maybe if we overwelm them with support issues on this, one of us will get through to someone knowledgable on their end, or they will at least acknowledge there is an issue.

Newbie
BrianAlmon
Posts: 5
Registered: ‎01-07-2012

Re: Roku 2 XD no audio through HDMI

I started a ticket with Roku. I explained what I had tried, and even linked to this thread. They got back to me two days later, suggesting I reset the system. I'll go ahead and do that just to say I did, but this does not look promising.

Contributor
rbrickler
Posts: 19
Registered: ‎11-23-2011

Re: Roku 2 XD no audio through HDMI

Yep, been there and got that.  Eventually you'll get the run around with them trying to call you.  I am going to try to call them with my ticket number this weekend.

Visitor
loopy51
Posts: 8
Registered: ‎01-23-2012

Re: Roku 2 XD no audio through HDMI

So I posted on twitter to the Roku account about my issues with the roku 2 and my insignia. I received a reply to email a different support address. Sent the email and today I received a response with 2 Roku engineers on copy. Not sure where this will go but sounds like a good start.

Here is what I found any HD display and I do not get any sound. If I change to 16:9 the sound works. If I turn the LCD off and on I have no sound even if it is set 16:9. I have to swap display settings to get sound back.