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Visitor
Posts: 4
Registered: ‎10-01-2013

TV has power but will not turn on

Our tv has power to it but will not turn on. The red light in the corner is lit but when we try using the remote or the power switch on the unit itself, we get nothing. We have tried unplugging and plugging back in which did not help. Also, several months back, we lost the use of one of the HDMI inputs. Very disappointed in this tv and will not buy another one. We have had this tv for less than 2 years. It is in a bedroom and is only watched for a few hours a week.

 

Has anyone else had similar issues?

Visitor
Posts: 1
Registered: ‎10-02-2013

Re: TV has power but will not turn on

my tv is also doing the same thing

product name- NS-LCD32-09

serial #- i9589ja062136

please help

Insignia Product Specialist
Posts: 707
Registered: ‎03-17-2010

Re: TV has power but will not turn on

Hello kacmall,

Welcome to Community@Insignia™!

We'll be happy to look into this concern if you'll please reply with your Insignia TV model number!

Regards,
Justin
Insignia™ Support

Visitor
Posts: 4
Registered: ‎10-01-2013

Re: TV has power but will not turn on

Model #: NS-40L240A13

Insignia Product Specialist
Posts: 440
Registered: ‎04-03-2013

Re: TV has power but will not turn on

Hello kacmall,

Since you have already power cycled the television there is not more you can do to troubleshoot the issue and the television would need to be repaired.  The NS-40L240A13 has a 1 year warranty so if it is within that timeframe I would recommend returning with your television and a copy of your receipt to your place of purchase in order to pursue the possibility of warranty repair or replacement.

 

If the television is no longer covered by warranty you can pursue a repair by a local TV technician.  If the component that failed is a minor component it would likely be worth it to have the television repaired and based on the issue you described that is likely the case.  If it was a major component that has failed such as the panel, it will likely be more cost effective to replace the television.

Regards,
Cory
Insignia™ Support

Insignia Product Specialist
Posts: 440
Registered: ‎04-03-2013

Re: TV has power but will not turn on

Hello terrywhite33,

Welcome to Community@ Insignia™!

Make sure you have left the TV unplugged from power for a full 30 seconds.  Plug it back into an outlet that you have verified to be working and try to turn the TV on.  If the TV still will not turn on it indicates that a component has failed and would need to be replaced.  Based on the age and size of your television it will likely be more cost effective to replace the television since components for older TVs are usually quite expensive and the prices on new televisions continue to come down in price.

Regards,
Cory
Insignia™ Support

Newbie
Posts: 1
Registered: ‎08-23-2014

Re: TV has power but will not turn on

Mine has power connected to it but the blue light won't come on.
Insignia Product Specialist
Posts: 1,354
Registered: ‎07-21-2014

Re: TV has power but will not turn on

Hello rwilliamson,

Welcome to Community@ Insignia™!

Does the red LED show solid when the unit is plugged into power? If you press the power button does the LED flash, and go solid again? One of the things you can try is unplug the power cord, while unplugged hold the power button on the tv itself down for 30 seconds. Let go, plug back in, and see if there is any different response. What is your TV model #?

Regards,
Jon
Insignia™ Support

cmp
Newbie
Posts: 1
Registered: ‎10-15-2014

Re: TV has power but will not turn on

My NS-39L400na14 won't turn on there is a red light on in the back of it  where is says digital output (optical) but the light in the front will not turn on. I already tryed what u said to do.

 

Insignia Product Specialist
Posts: 1,354
Registered: ‎07-21-2014

Re: TV has power but will not turn on

Hello cmp,

Thank you for responding!

If we are not seeing any indication of power on the front, it implies there may be a failure on the Main or Power board. At this point it sounds like the unit will need reviewed for repair. Do you have a copy of the receipt from when the unit was purchased? Or do you have a manufactured date on the back of the set?

Regards,
Jon
Insignia™ Support