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Newbie
Posts: 4
Registered: ‎10-30-2015

Re: TV has power but will not turn on

I bough it October 30
Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: TV has power but will not turn on

Hello acortes109,

Thank you for responding!

Were you able to try the troubleshooting steps and potentially isolate the issue?

 

If you bought it that recently, you would be within the 15 day return policy. I would speak with Best Buy and have them locate your receipt. Then you would be able to exchange the TV if still withing the 15 day return policy. If not withing that, we can move forward with the warranty. 

Regards,
Ryan
Insignia™ Support

Newbie
Posts: 4
Registered: ‎10-30-2015

Re: TV has power but will not turn on

Move forward with the warranty
Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: TV has power but will not turn on

Hello acortes109,


Thank you for responding!

Please give us a call to our call center at 1-877-467-4289 any day from 8am to 9pm CST. They will need to go through some troubleshooting steps first, but then will be able to move forward with warranty evaluation. 

 

Regards,
Ryan
Insignia™ Support

Newbie
Posts: 1
Registered: ‎02-27-2016

Re: TV has power but will not turn on

I have same issue, it happens if i unplug the power completely, after that i see red light ON but cant turn ON.

But i find the way so thought share with you. My TV (Model: NS-42E570A11 - Insignia)  has touch buttons so if i swipe my finger from 1st to power-- left to right (Input>Menu>CH>Vol>Power) then it turns on and OK until i unplug from power completely. BTW i think it issue with many so Insignia should think of it.

 

Thanks

 

Newbie
Posts: 2
Registered: ‎03-07-2016

Re: TV has power but will not turn on

My tv also does'nt turn on the red light is showing when the tv is off, but when i turn it on it blinks one or twice then it completly stops, it worked fine for 3 years .

Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: TV has power but will not turn on

Hello Andrew1,

Welcome to Community@ Insignia™!

Can you provide the model number for the TV? It should start with NS-.

 

After the red light blinks a few times, does it go out completely or does the red light show solid red again. If the light goes out completely, do you see anything on the screen at all, can you see the TV menu? Unplug the TV for at least a minute. Also, try the TV in another outlet. 

Regards,
Ryan
Insignia™ Support

Newbie
Posts: 2
Registered: ‎03-07-2016

Re: TV has power but will not turn on

The model number is NS-RC6NA-14.The red light goes completely out and I don't see anything on the TV.
Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: TV has power but will not turn on

Hello Andrew1,

Welcome to Community@ Insignia™!

That is a model number for the remote and not the TV. Can you check the TV for its model, it should also start with NS-.

 

Once the lights blink and then go out, the TV is on. Can you bring up the TV menu at this point? Can you shine a flashlight at the TV screen and see if you see anything when it is in this state?

 

Do you know when and where the TV was purchased? Do you still have the receipt?


Regards,
Ryan
Insignia™ Support

Newbie
Posts: 1
Registered: ‎03-22-2016

Re: TV has power but will not turn on

I have a NS-32DD220NA16 model insignia dvd tv and the red light is on but will not turn on with the power button or the remote and i have only had this tv for about 2 months maybe less any ideas as to what could fix this issue?