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Newbie
Posts: 4
Registered: ‎10-30-2015

Re: TV has power but will not turn on

I bough it October 30
Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: TV has power but will not turn on

Hello acortes109,

Thank you for responding!

Were you able to try the troubleshooting steps and potentially isolate the issue?

 

If you bought it that recently, you would be within the 15 day return policy. I would speak with Best Buy and have them locate your receipt. Then you would be able to exchange the TV if still withing the 15 day return policy. If not withing that, we can move forward with the warranty. 

Regards,
Ryan
Insignia™ Support

Newbie
Posts: 4
Registered: ‎10-30-2015

Re: TV has power but will not turn on

Move forward with the warranty
Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: TV has power but will not turn on

Hello acortes109,


Thank you for responding!

Please give us a call to our call center at 1-877-467-4289 any day from 8am to 9pm CST. They will need to go through some troubleshooting steps first, but then will be able to move forward with warranty evaluation. 

 

Regards,
Ryan
Insignia™ Support

Visitor
Posts: 2
Registered: ‎11-28-2015

Re: TV has power but will not turn on

I lost power on my NS-37D20SNA14 Insignia TV, but I managed to get it back. I had owned it for 12 months and 04 days when it went into a coma, there was a dim red light on but it never turned blue and powered up. I took it back to the store in the pathetic hope they would show mercy as I was only 4 days past the warranty, but my execution was swift and I left the store with my broken T.V and not the replacement I had dared to imagine. I put the TV back into the living room and plugged it back in, but it was just part of the grieving process. After a week I decided to take it to a TV repair store. They charged me $25 for the estmate. The estimate was for only $3, I was a bit shocked, That would be $3 over the price I actually paid for the TV. That was not an excution, that was more of a TV suicide walking in that store. I took it home, I put it back in the Living Room, I did not insult myself by plugging it back in again. 3 days later I could not bring myself to look at it anymore and just slid it under my bed and bought a new huge used TV from the Internet... why not? the new one only lasted a year... sorry... a year and 4 days. There it lived for 6 months until finally I didn't even want to look at it when looking for a missing sock, so I decided to put it in the basement. Not a nice finished basement... but a damp cold one that is occassionally prone to flooding...which it did, just a couple of inches one year. There it lived for 1 1/2 years, in the corner in the dark so I could not even see it when I turned the light on down there, suited me just fine. I moved, I had to clean out the basement... over 3 years had now gone by since the date of purchase of that TV. I picked it up and put it in the recycling bin. I had payed the extra at the store to have it recycled. Hours went by, but I obviously was not done grieving yet because I dragged it back out. I was lucky the screen did not break when I tossed it in with disgust. It smelled horrible having been in a wet basement for years and had white mold all over the base. I took it too the new place, and asked myself why? Then after I got everything unpacked...I decided it was time to throw it out, I just needed to let it go, my huge used TV was still working like it was new years later...so It was time to let go...to move on, to stop this grieving and have this TV haunt my new home. So I put it on the kitchen table...the NS-37D20SNA to say goodbye. I wanted to rip it's heart out before I did, so I took it apart, just a few screws and the back was off, just a few more and the power board was out, I wiggled a few wires and poked this and that with my finger, then I just put it back together because TV's don't really have hearts. Just for fun I plugged it in, just so I could pretend it was a dying relative in a coma and I could unplug them. OMG...It was like a Frankenstein Movie...It was alive...there were words on the screen saying no signal...like it was hungry for food? WT heck? I quickly washed the mold off and plugged it into the cable box in the kitchen. Watching HGTV as good as the day I bought it. What did I learn? Never give up on a TV as fast as you would a relative in a coma.

Newbie
Posts: 1
Registered: ‎02-27-2016

Re: TV has power but will not turn on

I have same issue, it happens if i unplug the power completely, after that i see red light ON but cant turn ON.

But i find the way so thought share with you. My TV (Model: NS-42E570A11 - Insignia)  has touch buttons so if i swipe my finger from 1st to power-- left to right (Input>Menu>CH>Vol>Power) then it turns on and OK until i unplug from power completely. BTW i think it issue with many so Insignia should think of it.

 

Thanks

 

Newbie
Posts: 2
Registered: ‎03-07-2016

Re: TV has power but will not turn on

My tv also does'nt turn on the red light is showing when the tv is off, but when i turn it on it blinks one or twice then it completly stops, it worked fine for 3 years .

Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: TV has power but will not turn on

Hello Andrew1,

Welcome to Community@ Insignia™!

Can you provide the model number for the TV? It should start with NS-.

 

After the red light blinks a few times, does it go out completely or does the red light show solid red again. If the light goes out completely, do you see anything on the screen at all, can you see the TV menu? Unplug the TV for at least a minute. Also, try the TV in another outlet. 

Regards,
Ryan
Insignia™ Support

Newbie
Posts: 2
Registered: ‎03-07-2016

Re: TV has power but will not turn on

The model number is NS-RC6NA-14.The red light goes completely out and I don't see anything on the TV.
Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: TV has power but will not turn on

Hello Andrew1,

Welcome to Community@ Insignia™!

That is a model number for the remote and not the TV. Can you check the TV for its model, it should also start with NS-.

 

Once the lights blink and then go out, the TV is on. Can you bring up the TV menu at this point? Can you shine a flashlight at the TV screen and see if you see anything when it is in this state?

 

Do you know when and where the TV was purchased? Do you still have the receipt?


Regards,
Ryan
Insignia™ Support