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Visitor
Professor_clez
Posts: 1
Registered: ‎12-30-2009

Television shuts off

Recently bought an NS-L46Q120-10a

I after about a week I noticed that it shuts off if its been on for more than a few or so(has done this as much as 5 or 6 times in one night).  Are these tv's prone to overheating? Just wondering if its defective or if I need to exchange it for a new one...  I definately dont want to have it on less, the family probably does about 4 to 10 hours of tv depending on the day of the week. I'm pretty sure lcd's should be able to run for days without overheating

 

Thanks

Insignia Product Specialist
Gonzalo-INSG
Posts: 1,365
Registered: ‎04-07-2009

Re: Television shuts off

Hello Professor_clez,

Welcome to Community@Inisgnia™!

The TV should not turn off automatically. You may want to check if, when it turns off, the back of the TV is hot, and that is firmly plugged to the power outlet. Also check that the sleep timer is not set and this is causing the TV to turn off. Lastly, you may try resetting the TV back to factory settings (you will find the option on the Settings menu). If everything is setup correctly, and the issue persists, my advise is to have a Geek Squad agent check this for you.

Thank you,
Gonza
Insignia™ Support Team

Contributor
ToddF
Posts: 10
Registered: ‎01-04-2010

Re: Television shuts off

I'm having the same auto shut off problem, though it doesn't happen as frequently as you are reporting.  If I can't figure out what's wrong, I'm going to return the TV.

Todd F.

Contributor
green
Posts: 10
Registered: ‎02-10-2010

Re: Television shuts off

Bought the 46" Insignia NS-L46Q120-10A few days ago and I am having the same problem: the TV is randomly shutting off; I checked the sleep setting from the TV and from the cable box, both are off. For the price, it is a very good TV, but the shut off issue is very annoying. On the best buy page specifications I can read "Energy Saving Mode: Power Off After 15 Minutes of No Signal ", but the problem is that is shutting off in the middle of the movie, so it has signal. Any suggestions how to fix the issue before I'll return it to Best Buy?
Regular Contributor
92notch
Posts: 98
Registered: ‎01-08-2010

Re: Television shuts off

are you guys hooked up through COMPONENT ?  If So check they other 4 page post all of these tvs have this problem with the COMPONENT input. I have the same tv doing the same thing but only on component with the xbox and others have this problem with DVD/Blu-Ray/Cable Boxes hooked up through Component.

 

Here is the post  http://community.insigniaproducts.com/insignia/board/message?board.id=discussions-televisions-en&thr...

 

INISIGNIA Said they are looking into this issue we are waiting to see what they come up with

Contributor
green
Posts: 10
Registered: ‎02-10-2010

Re: Television shuts off

yes, I am using the YPbPr Component to connect to my cable box; but who cares how we connect?  the TV shouldn't shut off ...   if I don't find a fix in 2 weeks the TV is going back to Best Buy and will never buy another Insignia product again  
Regular Contributor
92notch
Posts: 98
Registered: ‎01-08-2010

Re: Television shuts off

I know it shouldnt matter how you connect but this problem is only with the YPBPR Component Inputs and not on any other input.

 Insignia Techs said they are looking into this and they should because it seems that everyone that uses the  NS-L46Q120-10a is having this problem.Hopfully they figure it out soon! This should also be brought up to the BEST BUY company so they can Stop selling and closely look at the problem for a firmware update or some kind of recall.

 

 

Visitor
Maalek
Posts: 3
Registered: ‎02-13-2010

Re: Television shuts off

Just bought the TV and very dissapointed by Insignias customer service. They had no idea of this issue even though everyone has had the same problem, and has been going on for some time. I was told to unplug my TV and plug it back in. Its been unplugged for some time in the store, what was that going to do? I was also told to play on 720 instead of 1080, If I wanted to do that I would have paid $400 less. Geek Squad is coming out but sounds like there is nothing they can do. The TV is going back and will not buy another Insignia.
Regular Contributor
92notch
Posts: 98
Registered: ‎01-08-2010

Re: Television shuts off

who told you to play on 720? that is the dumbest thing i have ever heard. let geek squad come out and maybe they know what it is and can replace that part. Keep us updated!

 

As of right now Insignia said they are working on this so we will have to just wait and see what the fix will be.

Visitor
Maalek
Posts: 3
Registered: ‎02-13-2010

Re: Television shuts off

It was a tech rep for Insignia that told me to change to 720, I guess if you can not find the problem, check all ave.