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Newbie
Posts: 2
Registered: ‎11-08-2017

Tv pixel at bottom

I have a 5 year old 42" LCD, At the bottom of the screen theres a thin line that appears every 2 to 5 seconds, it mirrors the top of the screen..

example: if screen is dark on bottom and theres a sky sceen on top, the blue part appears as a very thin line at the bottom... it changes and matches whatever the top screen does.

I have tried resetting the TV and played with all settings, it does this on my xbox and media player both with seperate HDMI
Insignia Support
Posts: 4,817
Registered: ‎03-20-2009

Re: Tv pixel at bottom

Hello Canuckr,

 

Welcome to Community@Insignia!

 

I'll be happy to look into this for you if you will please reply with your TV model number.

 

Thank you for writing to us.

 

Regards,

John

Insignia Support

Newbie
Posts: 2
Registered: ‎11-08-2017

Re: Tv pixel at bottom

I have 46" LED Insignia ns-46d40sna14
Insignia Support
Posts: 4,817
Registered: ‎03-20-2009

Re: Tv pixel at bottom

Hello Canuckr,

 

Thank you for sharing the needed information.

 

Have you tried replacing your HDMI cables? Have you attempted to adjust the video output settings on your Xbox and/or media player?

 

Regards,

John

Insignia Support