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Insignia Product Specialist
Guille-INSG
Posts: 905
Registered: ‎09-15-2010

Re: ps3 games no sound with hdmi

Hello again EbertsR and all,

In your first post, you mentioned having the NS-46L570A11 TV; but in the last one, you mentioned having the NS-46L550A11. In case you actually have the NS-46L550A11, you can go through the update to solve the lack of sound in HD channels through HDMI:

 

http://www.insigniaproducts.com/cms/software-updates/NS-46L550A11/BBY_NS-46L550A11_SW-V2.03_USB.ecc

 

Just follow the Firmware Installation Guide step by step:

 

http://www.insigniaproducts.com/cms/software-updates/L550A11/Insignia%20Firmware%20Install%20Inst%20...

 

However, in case you have the NS-46L570A11, please, confirm me that information so I can escalate this to our engineers. 

 

Thank you in advanced!


Thank you,
Guille
Insignia™ Support Team

Visitor
EbertsR
Posts: 4
Registered: ‎01-17-2011

Re: ps3 games no sound with hdmi

In my message I explained that I have the NS-46E570A11, but I was looking for a firmware update similar to the one that you have posted for the NS-46L550A11, since that firmware update seems to address audio issues that I was also experiencing.

Insignia Product Specialist
Guille-INSG
Posts: 905
Registered: ‎09-15-2010

Re: ps3 games no sound with hdmi

Hello EbertsR,

Let me tell you that the NS-46E570A11 does not present any inconvenience receiving sound through HDMI. However, as the TV supports only mono or stereo sound, you should verify that the PS3 audio output is set to stereo. In case your game console is set to output 5.1, as the TV is not capable of doing a down-mix, it will not be able to process the sound and would only play the video. It could be that your Vizio TV is capable of doing the downmix, and therefore you were able to get video and sound through the HDMI receiving a Dolby Digital 5.1 signal.

 

In this case, I suggest you to go through the PS3 audio settings and make sure it is set to output via HDMI in Stereo mode. I hope this helps.


Thank you,
Guille
Insignia™ Support Team

Visitor
nanderson
Posts: 3
Registered: ‎01-18-2011

Re: ps3 games no sound with hdmi

I have a model NS-42E570A11 that is having the smae issues with no sound through HDMI. I have tried various things mentioned here with no\ success. Is the a firmware upgrade fir this model to help resolve this?

Visitor
nanderson
Posts: 3
Registered: ‎01-18-2011

No sound

I just purchased a model NS-42E570A11 42"LED TV. I have tried to use a Play Station 3 via high quality HDMI cable. The game seems to work fine but no matter how I tweek the audio settings on the TV or the PS3 I can not get any sound from it. I rest the PS3 and got sound when it was first starting but when you get to the "game " there is no sound. I have watched a movie on it (shown through the PS3) and it was fine. Any ideas as to what is the issue?

Insignia Product Specialist
Guille-INSG
Posts: 905
Registered: ‎09-15-2010

Re: No sound

Hello nanderson,

Welcome to Community@Insignia™!

I suggest you to try the following:

 

-Go to the PS3 menu and select the SETTINGS option.

-Go to AUDIO SETTINGS.

-Select HDMI in the  Audio Output Settings and then, AUTOMATIC.

 

Take into account that as the TV will not be receiving 5.1 or 7.1 audio signal, the PS3 should be outputting 2.0 signal in order to get sound through the HDMI connected directly to the TV.

 

I really hope you can get this to work!


If it was useful, and you liked it, Kudo it!

Thank you,
Guille
Insignia™ Support Team

Visitor
nanderson
Posts: 3
Registered: ‎01-18-2011

Re: No sound

tried that with no luck.

Newbie
benito5350
Posts: 1
Registered: ‎01-23-2011

Re: ps3 games no sound with hdmi

FIXED IT....so I had the same problem for a few weeks, and continuously tweeked the audio output settings on my PS3 and kept getting more or less sounds in either blu-ray or gaming mode.  Sometimes I would only get background music, sometimes vocals, sometimes nothing.  I called the help line and was told to go to "sound settings" on the PS3, select "HDMI", "Manual", and then uncheck all of the boxes that it will allow you to uncheck. (only two will remain).  This actually fixed mine, I now have 100% of the audio.  Hope this helps!

Newbie
Tarcy
Posts: 1
Registered: ‎02-13-2011

Re: ps3 games no sound with hdmi

THIS WORKS!! I have Insignia model #  NS-32L550A11. I could get God of War 3 to load but as soon as the opening sceen was over the audio disappeared.

 

Thanks benito5350

Newbie
harnisth
Posts: 1
Registered: ‎07-02-2011

Re: ps3 games no sound with hdmi

Yes, that worked. I have a NS37L55OA11 TV. I couln't get the game sound to work until I tried benito5350 advice. It worked, thanks.