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Newbie
Posts: 2
Registered: ‎11-29-2017

roku tv

we have a roku tv that wil not connect and stay connected to internet

Insignia Support
Posts: 4,863
Registered: ‎03-20-2009

Re: roku tv

Hello jimmyh,

 

Welcome to Community@Insignia!

 

I'll be happy to look into this for you if you will please reply with your TV model number.

 

Regards,

John

Insignia Support

Newbie
Posts: 2
Registered: ‎11-29-2017

Re: roku tv

ns-24er310na17

Insignia Support
Posts: 4,863
Registered: ‎03-20-2009

Re: roku tv

Hello jimmyh,

 

Thank you for sharing the needed information.

 

First, if you haven't already, please try power-cycling your TV by turning it off and unplugging it for several minutes. This should serve to reset the TV hardware.

 

If the problem persists, I recommend performing a factory reset. You can find instructions for this in the User Guide. PLEASE NOTE: custom settings will be removed in this process, so you may wish to write down any custom video settings beforehand.

 

If you are still having the connection issue afterward, I recommend contacting Insignia Support at 877-467-4289 for assistance with more advanced troubleshooting for your TV.

 

Regards,

John

Insignia Support