03-13-2010 05:18 PM
03-16-2010 11:44 AM
Welcome to Community@Insignia™!
The only way to confirm the root cause of the problem is through a technician's diagnostic. If your TV is larger than 30", in-home service can be obtained by calling 1-888-237-8289 in the U.S. or 1-866-237-8289 in Canada. Otherwise you may carry your product in to the place of purchase to pursue repair options.